Board of Advisors
Gulshan is associated as a member of Advisory Board and heads the Strategy and Business Excellence for Screen Facts. Gulshan has more than 22 years of experience in the areas of Process Excellence, Continuous Improvement, Project Management, Quality Control and Assurance, Business Excellence, Audits and Quality Trainings across a diverse range of industries including Manufacturing, BFSI, BPO & ITES and IT.
Gulshan’s expertise lies in Business Process re-engineering, Process Design and Management, Process Optimization, Project Management and Execution, Risk Assessment and Control, Workplace Organization and Waste minimization and Skill building.
Gulshan has led and mentored business transformation initiatives, process reengineering, excellence initiatives in core business and support functions to deliver Operations Excellence, Customer experience enhancement, Service Innovation, Cost control, Revenue growth and Employee Satisfaction in Manufacturing, Processing, Call Centre, IT and Service environments.
Gulshan has a strong passion for training and coaching and has trained professionals from Manufacturing, BFSI, BPO, ITES and IT domains on Quality and Excellence methodologies and practices.
Gulshan holds a Bachelor’s degree in Chemistry and a Diploma in Business Administration. Gulshan is also a Certified Master Black Belt In Six Sigma, Lean Practitioner, TRIZ trained professional for innovation and Malcolm Baldrige Business Excellence assessor.
Prior to being associated with Screen Facts, Gulshan has worked with leading companies like Asian Paints, Wipro BPO, Patni Computer Systems, HDFC Standard Life Insurance and Efunds International.